Terms and Conditions

Effective Date: 15 November 2025

1. Introduction and Acceptance

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and MS Touring Productions (“we”, “us”, “our”, or “Company”) governing your access to and use of the Gay Sauna Guide website located at https://www.gaysaunaguide.co.uk (the “Website” or “Service”).

By accessing, browsing, or using the Website in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and Cookie Policy, which are incorporated herein by reference. If you do not agree to these Terms, you must immediately cease using the Website.

We reserve the right to modify, amend, or update these Terms at any time without prior notice. Your continued use of the Website following any changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The “Effective Date” at the top of this document indicates when these Terms were last updated.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• “Account” means a registered user account created on the Website.
• “Content” means any text, images, photographs, graphics, videos, data, information, or other materials.
• “Registered User” means any person who has created an Account on the Website.
• “Public User” means any person browsing the Website without an Account.
• “Venue Owner” means a Registered User who has successfully claimed ownership or management rights to one or more sauna venue listings on the Website.
• “Community Member” means a Registered User who has subscribed to access community messaging and forum features.
• “Premium Services” means paid subscription tiers (Premium or Premium Plus) that provide enhanced features for Venue Owners.
• “User Content” means Content submitted, posted, or uploaded by Users to the Website.
• “Listing” means a sauna venue profile page on the Website.

3. Eligibility and Age Restrictions

The Website contains content of an adult nature related to gay sauna venues. By using the Website, you represent and warrant that:

1. You are at least 18 years of age or the age of majority in your jurisdiction, whichever is greater;
2. You have the legal capacity to enter into these Terms;
3. You are not prohibited by law from accessing adult-oriented content;
4. Your access to and use of the Website does not violate any applicable laws or regulations in your jurisdiction.
   
   

We do not knowingly collect information from or direct content to persons under 18 years of age. If we become aware that a person under 18 has provided us with personal information, we will take steps to delete such information and terminate the Account.

4. User Accounts and Registration

4.1 Account Creation

Certain features of the Website require registration of an Account. When creating an Account, you agree to:

• Provide accurate, current, and complete information;
• Maintain and promptly update your Account information;
• Maintain the security and confidentiality of your password;
• Notify us immediately of any unauthorised access to or use of your Account;
• Accept responsibility for all activities that occur under your Account.

4.2 Account Types

The Website offers different Account types with varying levels of access:

• Registered User: Basic Account with ability to save favourites and access certain features;
• Venue Owner: Account with claimed ownership of one or more sauna venue Listings;
• Community Member: Registered User with access to community messaging and forum features (requires separate subscription).

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials. You agree not to:

• Share your Account credentials with any third party;
• Use another User’s Account without permission;
• Create multiple Accounts for fraudulent purposes;
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.

4.4 Account Termination

We reserve the right to suspend, disable, or terminate your Account at any time, with or without notice, for any reason, including but not limited to:

• Breach of these Terms;
• Fraudulent, abusive, or illegal activity;
• Extended period of inactivity;
• Request by law enforcement or government agencies;
• Technical or security issues.

You may terminate your Account at any time by contacting us at [email protected]. Upon termination, your right to use the Website will immediately cease. Termination does not relieve you of any obligations incurred prior to termination.

5. Venue Owner Claims and Verification

5.1 Claiming a Venue Listing

Venue Owners may claim ownership or management rights to sauna venue Listings on the Website by submitting a claim request. By submitting a claim, you represent and warrant that:

• You are the legal owner, authorised manager, or authorised representative of the venue;
• You have the legal authority to represent the venue and manage its Listing;
• All information provided in your claim is accurate and truthful;
• You will maintain accurate and up-to-date information about the venue.

5.2 Verification Process

All venue claims are subject to verification and approval by our administrative team. We may request additional documentation to verify your claim, including but not limited to:

• Business registration documents;
• Proof of ownership or management authority;
• Government-issued identification;
• Utility bills or lease agreements showing business address.

We reserve the right to reject any claim request for any reason, including insufficient verification, suspected fraud, or violation of these Terms.

5.3 Automatic Account Creation

Upon approval of a venue claim, if you do not have an existing Account, we will automatically create a Venue Owner Account using the email address provided in your claim. You will receive login credentials via email and will be required to set a secure password.

5.4 Multiple Venue Management

Venue Owners may claim and manage multiple venue Listings under a single Account. Each venue is managed independently and may be subject to separate Premium Services subscriptions.

5.5 Transfer of Venue Ownership

If ownership or management of a venue changes, the current Venue Owner must notify us immediately at [email protected]. We will facilitate the transfer of the Listing to the new owner upon verification of the transfer and approval of a new claim by the incoming owner.

6. Premium Services and Subscriptions

6.1 Service Tiers

The Website offers the following subscription tiers for Venue Owners to enhance their Listings:

Free Tier:

• Basic venue information and details;
• Up to 6 photographs;
• Opening hours and amenities;
• Standard listing placement.

Premium Tier (£19.00 per month):

• All Free Tier features;
• Up to 10 photographs;
• Premium badge on Listing;
• Enhanced visibility and priority placement in search results;
• Access to basic analytics and visitor statistics.

Premium Plus Tier (£39.00 per month):

• All Premium Tier features;
• Unlimited photographs;
• Premium Plus badge on Listing;
• Custom FAQ section;
• Price list and services display;
• Contact form for direct enquiries;
• Event management and promotion;
• Scheduled closure notices;
• Advanced analytics and detailed reporting.

6.2 Subscription Billing

Premium Services are billed on a monthly recurring basis. By subscribing to Premium Services, you authorise us to charge your designated payment method on a monthly basis until you cancel your subscription. All prices are stated in Pounds Sterling (GBP) and are inclusive of applicable VAT.

6.3 Payment Processing

All payments are processed securely through Stripe, a third-party payment processor. We do not store your complete payment card details on our servers. By providing payment information, you represent and warrant that:

• You are authorised to use the payment method provided;
• All payment information is accurate and current;
• You will maintain sufficient funds or credit to cover subscription charges.

You acknowledge that Stripe’s terms and conditions and privacy policy also apply to your payment transactions.

6.4 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel prior to the renewal date. You will be charged the then-current subscription rate. We will provide reasonable notice of any price changes prior to your next billing cycle.

6.5 Failed Payments and Grace Period

If a subscription payment fails, we will attempt to process the payment up to 8 times over a 14-day grace period. During this period:

• Your Premium Services will remain active;
• You will receive email notifications regarding the failed payment;
• You are encouraged to update your payment method to avoid service interruption.

If payment cannot be successfully processed after 14 days, your Premium Services subscription will be automatically cancelled, and your Listing will revert to the Free Tier. You will be notified via email of the cancellation.

6.6 Cancellation

You may cancel your Premium Services subscription at any time through your Account settings or by contacting us at [email protected]. Cancellation will take effect at the end of the current billing period. You will continue to have access to Premium Services until the end of the paid period. No refunds will be provided for partial billing periods.

6.7 Downgrades and Refunds

If you downgrade from Premium Plus to Premium, or from either Premium tier to Free Tier:

• The downgrade will take effect at the end of your current billing period;
• You will receive a prorated refund for the unused portion of your current subscription period;
• Features exclusive to the higher tier will be disabled;
• Content exceeding the lower tier limits (such as photographs) will not be deleted but may not be editable until brought within limits.

6.8 Complimentary Access

We reserve the right to grant complimentary access to Premium Services at our sole discretion for promotional, partnership, or other business purposes. Complimentary access may be revoked at any time without notice and does not entitle you to any refund or compensation.

6.9 Modifications to Services and Pricing

We reserve the right to modify, suspend, or discontinue any aspect of Premium Services at any time, with or without notice. We also reserve the right to change subscription pricing. Price changes will not affect your current billing period and will take effect at your next renewal date. You will be notified of any price changes at least 30 days in advance.

7. Community Features and Subscriptions

7.1 Community Access

Community Members may access messaging, forum, and community features through a separate subscription independent of Venue Owner Premium Services. Community features are provided in partnership with third-party platforms (including Fluent Community) and are subject to both these Terms and the third party’s terms of service.

7.2 Community Conduct

When participating in community features, you agree to:

• Treat all community members with respect and courtesy;
• Refrain from posting offensive, abusive, defamatory, or discriminatory content;
• Respect the privacy and confidentiality of other members;
• Not use the community for commercial solicitation without permission;
• Not share or distribute other members’ personal information;
• Comply with all applicable laws and regulations.

7.3 Community Moderation

We reserve the right to monitor, moderate, edit, or remove any community content that violates these Terms or is otherwise objectionable. We may suspend or terminate community access for Users who violate community standards.

7.4 Community Subscription Billing

Community subscriptions are billed separately from Venue Owner Premium Services. All billing terms in Section 6 apply equally to community subscriptions.

8. User Content and Intellectual Property

8.1 User Content Submission

Users may submit, post, or upload Content to the Website, including photographs, venue descriptions, reviews, comments, and other materials. By submitting User Content, you represent and warrant that:

• You own or have the necessary rights, licences, and permissions to submit the User Content;
• The User Content does not infringe or violate any third party’s intellectual property rights, privacy rights, publicity rights, or any other legal rights;
• The User Content does not contain defamatory, obscene, illegal, or otherwise objectionable material;
• The User Content complies with all applicable laws and regulations.

8.2 Content Licence

By submitting User Content to the Website, you grant to us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, transferable, and sublicensable licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content in any media formats and through any media channels, including but not limited to:

• Displaying User Content on the Website;
• Promoting the Website and its services;
• Creating thumbnail images and preview excerpts;
• Distributing User Content through our social media channels and marketing materials.

This licence continues even if you stop using the Website or terminate your Account, except that you may request removal of specific User Content by contacting us at [email protected].

8.3 Content Approval and Moderation

All photographs and certain other User Content submitted by Venue Owners are subject to approval by our administrative team before being displayed on the Website. We reserve the right to:

• Reject or remove any User Content that violates these Terms;
• Reject or remove any User Content that is inappropriate, offensive, or of poor quality;
• Edit or modify User Content for formatting, clarity, or compliance purposes;
• Remove User Content without notice or explanation.

We do not pre-screen all User Content and are not responsible for User Content posted by third parties.

8.4 Photograph Requirements

Photographs submitted by Venue Owners must:

• Be in JPG, PNG, WebP or GIF format;
• Accurately represent the venue;
• Not contain watermarks, logos, or promotional text (except the venue’s own branding);
• Not depict illegal activities or explicit sexual content;
• Not infringe upon any person’s privacy or publicity rights;
• Comply with the photograph limits for your subscription tier (6 for Free Tier, 10 for Premium, unlimited for Premium Plus).

We reserve the right to remove photographs that do not meet these requirements.

8.5 Photo Limit Enforcement

Photograph limits are enforced based on your current subscription tier. If you downgrade to a tier with a lower photograph limit, existing photographs beyond the limit will remain on the Website but you may not be able to add, edit, or reorder photographs until you reduce the total number within the tier limit or upgrade your subscription.

8.6 Our Intellectual Property

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof) are owned by MS Touring Productions, its licensors, or other providers of such material and are protected by United Kingdom, Irish, and international copyright, trademark, patent, trade secret, and other intellectual property laws.

These Terms permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on our Website, except as follows:

• Your computer may temporarily store copies of materials in RAM incidental to your accessing and viewing those materials;
• You may store files that are automatically cached by your web browser for display enhancement purposes;
• You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use;
• If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by any applicable licence agreement.

You must not:

• Modify copies of any materials from the Website;
• Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text;
• Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Website.

8.7 Trademarks

“Gay Sauna Guide” and associated logos, graphics, and service names are trademarks of MS Touring Productions. You may not use our trademarks without our prior written permission. All other trademarks, service marks, and logos used on the Website are the trademarks, service marks, or logos of their respective owners.

9. Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

1. Violating any applicable local, national, or international law or regulation;
2. Infringing upon or violating our intellectual property rights or the intellectual property rights of others;
3. Harassing, abusing, intimidating, threatening, or discriminating against any person or group;
4. Submitting false, misleading, or fraudulent information;
5. Uploading or transmitting viruses, malware, or any other malicious code;
6. Attempting to gain unauthorised access to the Website, other Users’ Accounts, or computer systems or networks connected to the Website;
7. Interfering with or disrupting the integrity or performance of the Website;
8. Scraping, data mining, or using automated systems to collect data from the Website without permission;
9. Impersonating any person or entity or falsely stating or misrepresenting your affiliation with a person or entity;
10. Using the Website for any commercial purpose not expressly permitted by these Terms;
11. Posting or transmitting unsolicited or unauthorised advertising, promotional materials, spam, or any other form of solicitation;
12. Collecting or storing personal data about other Users without their consent;
13. Engaging in any activity that could damage, disable, overburden, or impair the Website;
14. Reverse engineering, decompiling, or disassembling any software or technology used on the Website;
15. Using the Website to distribute, promote, or facilitate illegal activities;
16. Posting content that is defamatory, obscene, pornographic, abusive, offensive, profane, or otherwise objectionable;
17. Violating the privacy or publicity rights of any third party;
18. Creating multiple Accounts to manipulate ratings, reviews, or search rankings;
19. Circumventing or attempting to circumvent any access restrictions, security measures, or technological protection measures.

Violation of these prohibitions may result in immediate termination of your Account and legal action.

10. Third-Party Services and Links

10.1 Third-Party Integrations

The Website integrates with various third-party services, including but not limited to:

• Stripe (payment processing);
• Google Maps (venue location and mapping);
• Fluent Community (community messaging and forums);
• Cloudflare (security and performance).

Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the practices, policies, or content of these third-party services.

10.2 External Links

The Website may contain links to external websites, booking systems, ticketing platforms, and other third-party services operated by venue owners or other third parties. These links are provided for your convenience and information only. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

10.3 Booking and Ticketing

Some venue Listings may include links to external booking systems or ticketing platforms operated by the venue or third parties. We do not process, manage, or facilitate any bookings or ticket purchases. Any transactions conducted through these external links are solely between you and the third party. We are not responsible for:

• The accuracy of booking information;
• The availability of services or capacity;
• The fulfilment of bookings or ticket sales;
• Refunds, cancellations, or disputes related to bookings;
• The security or privacy of transactions conducted on third-party platforms.

11. Analytics and Data Collection

11.1 Usage Analytics

We collect analytics data about how Users interact with the Website, including page views, search queries, click-through rates, and other usage statistics. This data is used to:

• Improve the Website’s functionality and user experience;
• Provide analytics reports to Venue Owners with Premium Services;
• Understand User preferences and behaviour;
• Detect and prevent fraud, spam, and abuse.

11.2 IP Address Hashing

To protect User privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, we employ irreversible IP address hashing using the SHA-256 algorithm. This means that:

• Your actual IP address is never stored in our database;
• We cannot identify individual Users from hashed IP addresses;
• We can detect patterns of abuse or unusual activity without compromising privacy;
• Hashed IP addresses cannot be reverse-engineered to reveal the original IP address.

11.3 Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on the Website. Cookies are small data files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). For detailed information about our cookie practices, please refer to our Cookie Policy.

11.4 Analytics for Venue Owners

Venue Owners with Premium or Premium Plus subscriptions have access to analytics reports showing aggregated, anonymised data about their Listings, including:

• Number of page views;
• Geographic distribution of visitors (city/region level only);
• Popular search terms leading to the Listing;
• Click-through rates on contact forms or booking links;
• Engagement metrics.

All analytics data provided to Venue Owners is aggregated and does not contain personally identifiable information about individual Users.

12. Privacy and Data Protection

12.1 Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using the Website, you consent to the collection and use of your information as described in our Privacy Policy.

12.2 UK GDPR Compliance

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As a data controller, we process personal data lawfully, fairly, and transparently. You have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data in certain circumstances;
• Right to restrict processing: You may request that we limit the processing of your personal data;
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format;
• Right to object: You may object to processing of your personal data for certain purposes;
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

12.3 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. When you delete your Account, we may retain certain data for audit trail and legal compliance purposes using a “soft deletion” process, meaning the data is marked as deleted but retained in our database for a limited period.

12.4 International Data Transfers

Your personal data may be transferred to and processed in countries outside the United Kingdom and the European Economic Area. Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office.

13. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of data in transit using SSL/TLS protocols;
• Secure password hashing;
• Regular security assessments and updates;
• Access controls and authentication mechanisms;
• Bot detection and CAPTCHA protection (Cloudflare Turnstile);
• Monitoring for suspicious activity and abuse.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for any activity that occurs under your Account.

14. Disclaimers and Limitation of Liability

14.1 Disclaimers

THE WEBSITE AND ALL CONTENT, SERVICES, AND FEATURES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Website will be uninterrupted, secure, or error-free;
• The results obtained from the use of the Website will be accurate or reliable;
• The quality of any content, products, services, information, or other material obtained through the Website will meet your expectations;
• Any errors in the Website will be corrected;
• The Website or the servers that make it available are free of viruses or other harmful components.

We do not endorse, warrant, or guarantee any venue, service, or content featured on the Website. We are not responsible for:

• The accuracy, completeness, or timeliness of venue information;
• The quality, safety, or legality of venues or services listed;
• The conduct or actions of venue owners or operators;
• Disputes between Users and venue owners;
• User Content posted by third parties.

14.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MS TOURING PRODUCTIONS, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of or inability to access or use the Website;
• Any conduct or content of any third party on the Website;
• Any User Content obtained from the Website;
• Unauthorised access, use, or alteration of your transmissions or content;
• Any errors, omissions, interruptions, defects, delays, or inaccuracies in the Website;
• Any damage to your computer system or loss of data resulting from your use of the Website.

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

14.3 Cap on Liability

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE WEBSITE OR ONE HUNDRED POUNDS STERLING (£100), WHICHEVER IS GREATER.

14.4 Statutory Rights

Nothing in these Terms shall affect any statutory rights that you cannot contractually agree to alter or waive and are legally always entitled to as a consumer. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.

15. Indemnification

You agree to indemnify, defend, and hold harmless MS Touring Productions, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, costs, claims, and demands, including reasonable legal fees and costs, arising out of or relating to:

• Your use of the Website;
• Your violation of these Terms;
• Your violation of any rights of a third party;
• Your User Content;
• Your violation of any applicable laws or regulations;
• Any claim that your User Content caused damage to a third party;
• Any fraudulent, negligent, or wilful misconduct by you.

This indemnification obligation will survive termination of these Terms and your use of the Website.

16. Dispute Resolution and Arbitration

16.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to contact us at [email protected] and attempt to resolve the dispute informally. We will make reasonable efforts to resolve the matter amicably.

16.2 Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

16.3 Jurisdiction

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).

16.4 Consumer Rights

If you are a consumer resident in the European Union, you may also bring proceedings in the courts of the EU member state where you are resident. Nothing in these Terms affects your rights as a consumer to rely on mandatory provisions of local law.

17. Consumer Rights (UK)

17.1 Consumer Contracts Regulations

If you are a consumer in the United Kingdom, you have certain rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”).

17.2 Right to Cancel (Cooling-Off Period)

You have the right to cancel a contract for Premium Services or Community subscriptions within 14 days of subscribing without giving any reason. To exercise the right to cancel, you must inform us of your decision to cancel by a clear statement (e.g., by email to [email protected]).

If you cancel within the 14-day cooling-off period, we will reimburse all payments received from you for the subscription without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to cancel.

However, if you request that the provision of Premium Services or Community features begins during the cooling-off period and you then exercise your right to cancel, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your cancellation.

17.3 Consumer Rights Act 2015

Under the Consumer Rights Act 2015, digital content (including the Website and Premium Services) must be:

• Of satisfactory quality;
• Fit for a particular purpose;
• As described.

If the digital content we provide does not meet these requirements, you may be entitled to a repair, replacement, price reduction, or refund. Please contact us at [email protected] if you believe the services do not meet these standards.

18. Complaints and Dispute Resolution

18.1 Complaints Procedure

If you have a complaint about the Website or our services, please contact us at [email protected] with details of your complaint. We will acknowledge receipt of your complaint within 2 business days and aim to provide a substantive response within 14 business days.

18.2 Alternative Dispute Resolution

If you are a consumer in the European Union, you may access the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/. This platform provides a means of resolving disputes without going to court.

19. Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms where such failure results from any cause beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, epidemics, or pandemics;
• War, terrorism, civil disorder, or industrial action;
• Government action, legislative changes, or regulatory requirements;
• Failure of public or private telecommunications networks;
• Cyber attacks, hacking, or denial-of-service attacks;
• Failures by third-party service providers (including payment processors, hosting providers, and cloud infrastructure providers).

In such circumstances, we will be entitled to a reasonable extension of time for the performance of our obligations and will not be liable for any delay or failure in performance.

20. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the provision shall be deemed severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect.

21. Waiver

No waiver by us of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by us to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

22. Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder without our prior written consent. We may assign, transfer, or delegate these Terms and our rights and obligations without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law.

23. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and MS Touring Productions regarding the use of the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.

24. Survival

The following provisions shall survive termination of these Terms or your Account: Sections 8 (User Content and Intellectual Property), 14 (Disclaimers and Limitation of Liability), 15 (Indemnification), 16 (Dispute Resolution and Arbitration), and any other provisions which by their nature should survive termination.

25. Amendments to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If we make material changes to these Terms, we will provide notice by:

• Posting a notice on the Website homepage;
• Sending an email to the address associated with your Account;
• Updating the “Effective Date” at the top of these Terms.

Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page regularly so you are aware of any changes.

26. Contact Information

If you have any questions, concerns, or requests regarding these Terms or the Website, please contact us:

27. Acknowledgement

BY USING THE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE THE WEBSITE.

Last Updated: 15 November 2025